RETURNS &
EXCHANGES
At BLACK VELERA, every piece is carefully prepared to offer you a unique experience.
If your item is not the right fit for you, you may request an exchange under the conditions outlined below.
EXCHANGE CONDITIONS
The item must be returned
in its original condition. It must be unworn, unwashed, unaltered, free from
perfume or any signs of use or damage.
All BLACK VELERA tags
must remain attached to the item, and the original packaging must be preserved.
For hygiene reasons, certain items may not be eligible for exchange.
RETURN PERIOD
Exchange requests must be made within 3 days of receiving your order.
Requests made after this period cannot be accepted.
SIZE EXCHANGE
If the size you received does not fit, you may request an exchange for another available size.
Exchanges are subject to product availability. If your preferred size is no longer available, our team will offer you an appropriate alternative.
DAMAGED OR INCORRECT ITEM
If you receive an item that is damaged or different from what you ordered, please contact BLACK VELERA as soon as possible after receiving your order.
We recommend taking clear photos of the item and its packaging so our team can review the situation promptly.
Once reviewed, we will provide you with the appropriate instructions.
ITEMS NOT ELIGIBLE FOR EXCHANGE
Items that have been
worn, washed, altered, damaged, or show signs of use cannot be exchanged.
Items with removed tags
or significantly damaged original packaging may also be refused.
Final sale items or
products specifically marked as non-exchangeable on the product page are not
eligible for exchange.
HOW TO REQUEST AN EXCHANGE
To request an exchange,
please contact our customer service team with your order number, the name of
the item concerned, and the reason for your request.
Our team will then guide
you through the next steps.
RETURN & EXCHANGE FEES
Return or exchange fees
may vary depending on the situation.
In the event of an error
by BLACK VELERA or a defective item, our team will provide you with the
appropriate return instructions.
For size changes or
personal preferences, any applicable return or exchange fees may be the
responsibility of the customer.
REFUNDS
BLACK VELERA prioritizes
exchanges in order to preserve the experience of our customers and the limited
availability of our pieces.
When a refund is
applicable, it will be processed according to the payment method and conditions
communicated by our customer service team.
NEED HELP?
Our team is here to assist you.
Please contact us before returning any item so we can provide you with the necessary instructions.
BLACK VELERA
A New Language of Luxury Streetwear.