Shipping Policy

Shipping Policy​

At BLACK VELERA, every order is carefully prepared and securely packaged before being handed over to our delivery partner.

We currently offer delivery across Algeria through our trusted logistics partner, ANDERSON.

ORDER PROCESSING

Once your order has been successfully confirmed, our team begins preparing your package.

Orders are carefully checked, packaged and prepared for shipment before being handed over to ANDERSON.

Processing time may vary depending on order volume, especially during new drops, launches and special campaigns.

BLACK VELERA delivers across Algeria through ANDERSON’s e-commerce delivery service.

Delivery times depend on your wilaya and destination. Estimated delivery times may vary depending on the area, weather conditions, public holidays and periods of high demand.

For the most accurate delivery estimate, the available delivery information will be provided when placing your order.

Your order will be delivered to the address and phone number provided during checkout.

Please make sure that your contact information and delivery address are correct and complete.

Our delivery partner may contact you by phone to arrange or confirm delivery.

If the customer cannot be reached or the delivery cannot be completed, additional delivery arrangements may be required.

Cash on Delivery may be available for orders in Algeria, depending on the delivery option selected at checkout.

The total amount to be paid will be displayed before your order is confirmed.

Please make sure to have the exact amount or the required payment available when receiving your order.

Shipping fees are calculated according to the delivery destination and the available delivery option.

The applicable shipping fee will be displayed during the checkout process before you confirm your order.

There are no hidden shipping fees added after your order has been confirmed.

Once your order has been shipped, a tracking number may be provided to you.

You can use your tracking information to follow the progress of your package through the ANDERSON tracking service.

For tracking assistance, please contact our customer service team.

While we work to ensure a smooth and timely delivery experience, BLACK VELERA cannot be held responsible for delays caused by circumstances outside our control, including weather conditions, public holidays, high order volumes, transportation issues or other unforeseen circumstances.

During limited drops and special launches, delivery times may be longer due to increased demand.

If an order cannot be delivered because the customer is unavailable, unreachable, provides incorrect information, or refuses the package, the order may be returned to BLACK VELERA.

Additional shipping or return fees may apply if the order needs to be shipped again.

If your package appears damaged when you receive it, please contact BLACK VELERA as soon as possible.

We recommend taking clear photos of the package and the item and contacting our customer service team before using or washing the product.

Our team will review the situation and guide you through the appropriate procedure.

If you have any questions about your delivery, order status or tracking information, please contact our customer service team.

We are here to make your BLACK VELERA experience as smooth as possible.

BLACK VELERA
A New Language of Luxury Streetwear.

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